Things happen and plans change. So, we know that sometimes cancellations need to happen.

There are three cancellation policies that the property host can select, at his/her own discretion. The Cancellation policy selected will be shown in the listing. If the listing does not show any cancellation policy, the Standard cancellation policy will apply.

  • FLEXIBLE: If the Tenant cancels the booking: fewer than 3 days prior to check-in, Roomy will not refund the amount already captured after the booking confirmation. Thus, the Tenant will lose the first month’s rent and the Booking fee. between 3 days and 30 days before check-in, Roomy will refund 50% of the first month’s rent to the Tenant. Over 30 days before the check-in date, Roomy will refund the 100% of the first month’s rent to the tenant.
  • MODERATE: If the Tenant cancels the booking fewer than 30 days prior the check-in date, Roomy will not refund the amount already captured after the booking confirmation. Thus, the Tenant will lose the first month’s rent and the Booking fee. between 30 days and 60 days before the check-in date, Roomy will refund 50% of the first month’s rent to the Tenant. Over 60 days before the check-in date, Roomy will refund the 100% of the first month’s rent to the tenant.
  • STRICT: Whenever the Tenant cancels the Booking, Roomy will not refund any amount received by the Tenant.

The property host chooses which cancellation policy to apply to their properties beforehand. If the Landlord does not select any of the 3 cancellation policies, or if there is no cancellation policy in the listing, the Standard policy applies by default. For more information, please refer to our Terms and Conditions.